Frequently Asked Questions
What is NPI Shield?
NPI Shield is a centralized monitoring platform specifically designed for healthcare professionals. It provides real-time visibility into your NPI activity by continuously checking data sources for changes or unusual patterns. By giving you a single dashboard to track your NPI, we help you identify potential risks early and take immediate action to protect your professional identity.
What information does NPI Shield currently monitor?
Our automated monitoring rules are designed to detect several high-risk indicators, including:
- Activity detected across multiple or unexpected geographical locations.
- Unauthorized changes in your associated business records.
- Unusual patterns in claim-related activity linked to your NPI.
Does NPI Shield monitor medical claims?
At launch, NPI Shield monitors supported publicly available information associated with the NPI record. It does not provide comprehensive claims monitoring or guarantee detection of unauthorized billing.
Does an alert mean that fraud occurred?
No. An alert indicates that a supported monitored field changed. Changes may be expected, administrative, outdated, or potentially unauthorized. Users should independently verify the information.
How quickly will I receive an alert?
You don’t need to manually check multiple systems. NPI Shield uses a “Smart Alert” system to notify you instantly when unusual activity is flagged. You can choose to receive these notifications via in-app alerts, email notifications, or push notifications to ensure you stay informed even while on the go.
How secure is the NPI Shield platform?
Security is at the core of everything we do. NPI Shield is built with healthcare security standards in mind. We implement secure login and authentication protocols to ensure your data stays private and that only you have access to your activity history and monitoring dashboard.
Where does NPI Shield obtain its information?
Our source of information is NPPES NPI Registry, official NPI public dataset provide by the government.
Can NPI Shield correct my NPI record?
No. NPI Shield provides visibility and alerts. Corrections must be completed through NPPES, CMS, your employer, credentialing organization, payer, or other appropriate entity.
What should I do if I see an unrecognized change?
In case of unrecognized record you should immediately contact support at official NPPES website and tell them the details.
Does NPI Shield collect patient information?
No, NPI shield does not collect patient information, we just showcase the information we get from the NPPES public record for that specific NPI number.
Is NPI Shield a government or CMS service?
No, NPI shield is not a government or CMS service.
Is NPI Shield affiliated with CMS or NPPES?
No, NPI shield is not affiliated with CMS or NPPES, we are just using the public dataset provided by the government to show NPI details to respective professionals
Which healthcare professionals can use it?
Any health care professional with an active NPI number can use NPI shield
